Ryoma

Company Policy

Ryoma MC S.p.A. comprises a group of companies operating in the manufacturing and food equipment sectors. The group's companies are primarily engaged in the design and manufacture of professional coffee machines.

Management considers the quality of the products and services provided to be a decisive factor in customer satisfaction and loyalty. This objective is pursued by the management of Ryoma MC S.p.A. and implemented across each group company through a commitment to values such as sustainable development and environmental protection, inclusivity, equal opportunities, and occupational health and safety. To uphold and safeguard these values, and to ensure the effective and efficient management of quality processes, Management is committed to complying with the main international and national standards and to following the principles of UNI EN ISO 9001:2015, UNI EN ISO 14001:2015 and UNI/PdR 125:2022, as well as applicable regulations, taking into account the specific characteristics, nature and size of each company.

The company policy establishes objectives pursued through the following measures:

01.

Meeting customer requirements and expectations

  • Continuously collecting and analysing customer feedback and complaints in order to assess and implement ongoing improvements to products and processes
  • Adopting an approach based on monitoring company KPIs and analysing risks, with appropriate control and verification measures to achieve planned results
  • Applying rigorous quality control standards at multiple stages of the production process, from material selection through to final testing
  • Maintaining and developing partnerships with suppliers to foster mutual benefits and joint development

02.

Complying with applicable environmental legislation and all other commitments undertaken, while pursuing sustainable development

  • Promoting actions to protect the environment through manufacturing processes and products designed to minimise environmental impacts
  • Investing in technologies that reduce the carbon footprint and energy consumption of both our operations and our products
  • Encouraging responsible resource management through practices aimed at reducing water consumption, minimising production waste and promoting recycling
  • Promoting internal awareness campaigns on the importance of sustainability and everyday practices that reduce environmental impact
  • Monitoring company progress in accordance with the principles of the environmental management system, which ensure compliance with legal requirements

03.

Safeguarding and protecting personnel in accordance with applicable legislation, maintaining high standards of occupational health and safety, and fostering an inclusive and cooperative working environment

  • Ensuring that all personnel receive appropriate training on their duties and the risks associated with their activities
  • Developing safety plans and procedures to minimise risks in emergency situations
  • Conducting operations in a manner that safeguards personnel, company assets, the environment and the community
  • Valuing human capital by fostering a culture in which every employee feels welcomed, appreciated and has access to equal opportunities
  • Respecting every individual's rights and cultural differences, and tolerating no form of discrimination, in order to foster an inclusive culture that values each person's uniqueness
  • Ensuring equal opportunities in recruitment, training, career development and remuneration, recognising skills and merit regardless of gender
  • Promoting work–life balance and supporting parenthood and caregiving needs through concrete measures and initiatives
  • Combating all forms of discrimination, abuse and harassment by adopting a zero-tolerance policy
  • Promoting kind and respectful communication towards everyone, free from discriminatory language, in all company contexts